Category: Branding

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Freshdesk Themes: Ready-made and custom FreshThemes

22 September 2016 by in category Branding, Freshdesk Branding tagged as , ,

There are numerous benefits of branding your Freshdesk support site. Using pre-existing templates - ready-made Freshdesk themes - is one of the ways you can customize your self-help support portal. Another, more advanced method, is branding your Freshdesk site using a custom Freshtheme. In the following article, you will learn everything you need to know about [...]

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Freshdesk Branding for Enhanced Customer Success

27 August 2016 by in category Branding, Freshdesk Branding tagged as ,

Freshdesk has 5 different pricing plans. Every Freshdesk plan comes with a 30-day free trial, and Sprout, the starting plan, is completely free for up to 3 customer support agents. However, each plan comes with a different set of features, and when it comes to branding, some Freshdesk plans have considerably richer branding options than […]

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How To Get The Best Out Of MindTouch Templates

10 August 2016 by in category Branding, MindTouch Branding tagged as ,

The primary task of MindTouch templates is to help you organize your documentation, to standardize its appearance and simplify the publishing process. In this article, you will learn how to structure and organize content, using MindTouch templates, to improve navigation and enhance user experience. Working with MindTouch templates can vary for different versions of MindTouch, [...]

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Increase Your Customer Success With MindTouch Customization

16 July 2016 by in category Branding, MindTouch Branding tagged as

MindTouch customization is an essential part of your brand appearance and plays a significant role in your customer success. The Importance of Customer Support Site Customization Your website is often your customers' first impression of your company and your products. Through the content and appearance, your web presence communicates who you are and what you [...]

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Time to update your website

29 February 2016 by in category Branding, WordPress Design, WordPress Development tagged as

When is the time to update your website? Promoting your brand isn’t just about business cards, brochures and exhibitions. Your website is often the first place that potential customers will go to understand more about your business. It’s important that this first impression isn’t just lasting, but also positive. The web moves very quickly. It’s easy [...]

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Boost your business with social media

11 February 2016 by in category Branding tagged as

Many businesses struggle to find the resources needed for large advertising campaigns or flashy PR stunts, and they turn to social media. Over 75% of all internet users use social media. By the end of last year the International Telecommunications Union said that there were 3.2 billion people online. Even now, in 2016, social media [...]

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What is excellent customer service?

28 December 2015 by in category Branding, Customer Service tagged as

Excellent customer service builds good relationships with clients and prospective customers. Happy customers are likely to return, and also are likely to be advocates for your business. As a result, you will be rewarded with a loyal customer base. Customer service is one of the most important parts of a business. Especially with social media [...]

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A Successful Self-Service Helpdesk

22 December 2015 by in category Branding, Customer Service tagged as

It’s not productive for small businesses to be stuck on the phone all day, fielding simple questions that could easily be in a database. You may not even be aware that your customers don’t want to use the telephone for support - in a recent survey, 72% of customers said that they preferred to use [...]

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Website Redesign

8 December 2015 by in category Branding, WordPress Design tagged as

Before we can start working on your new web design, there are several important things you need to know. This is to ensure that your branding is targeted and will help you towards achieving your business goals. Your Target Audience If you don't know who your audience is, you won't be able to reach them. [...]

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Branding 101: Managing your brand

14 August 2015 by in category Branding tagged as

You can't "fix" a brand over night. It's an ongoing process! Managing your brand requires commitment, passion and a long-term strategy. If implemented effectively, your brand will grow stronger and develop with your company. It will possibly evolve as you become more and more comfortable with your brand as a marketing tool. Part V: Managing [...]

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