The cloud-based customer service and support ticket software by Zendesk can be fully customised to identify your brand or business.
Whether you use the web portal as a support, self-help, self-service helpdesk or a knowledge base platform, your Zendesk web portal can be modified to match the look of your company’s website, in order to inspire customer or team confidence when using the portal, and so keep visitors engaged.
As explained in “What is a brand?”, branding is very important for your business. Branding forms associations and recognition in the minds of your clients and potential customers. You’ve possibly spent a lot of money working on your brand strategy, defining your brand to make sure that you stand out from your competitors, so that your customer can identify you immediately. It makes sense, therefore, to bring those values over to your Zendesk portal, so a visitor will be immediately aware that they are on one of your websites.