Category: Customer Service

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What is excellent customer service?

28 December 2015 by in category Branding, Customer Service tagged as

Excellent customer service builds good relationships with clients and prospective customers. Happy customers are likely to return, and also are likely to be advocates for your business. As a result, you will be rewarded with a loyal customer base. Customer service is one of the most important parts of a business. Especially with social media [...]

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A Successful Self-Service Helpdesk

22 December 2015 by in category Branding, Customer Service tagged as

It’s not productive for small businesses to be stuck on the phone all day, fielding simple questions that could easily be in a database. You may not even be aware that your customers don’t want to use the telephone for support - in a recent survey, 72% of customers said that they preferred to use [...]

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