Support.com

Life is better when technology does what it’s supposed to do
Development | UX
Supportcom Project Responsive Screens

Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Redwood City, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access.

The Challenge Icon

The Challenge

Our main point of contact at Support.com is a good friend of purpleplanet, having worked with us on many MindTouch branding projects over the years. It’s a testament to our work that, upon moving to this new role, he decided to take purpleplanet with him as his chosen branding resource.

Support.com provided purpleplanet with a beautiful design, which we were asked to build into a new Freshdesk portal. We were able to discuss these designs, and how best to implement them, whilst visiting the client’s headquarters in Redwood City.

The Solution Icon

The Solution

When it comes to branding, Freshdesk provides several challenges, so we were very happy to be able to meet all the client’s requirements, and also offer some alternatives to issues previously thought unsolvable.

Support.com are extremely pleased with the results, and have already received praise from Freshdesk for the quality of their new support portal branding.

icon feedback

Damien Howley

Sr. Director, Customer Success

We hired purpleplanet to design implementation on Freshdesk Solutions for help.support.com.

What impressed us most was the experience that the team has. We speak the same language and all of my requests were clearly understood. There is no extra explanation required.

purpleplanet made my customer success center world class!

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